Email drawfitticorp@gmail.com. We usually reply within 1–2 days.
To help us help you faster, include the email on your Drawfitti account, whether you're on the app (iPhone/iPad) or the website, and a screenshot if something looks wrong.
One giant shared canvas — the World board — where everyone draws together, live. You can also make private rooms to draw with friends. Anyone can look at the board on the website; to draw or chat you need a free account.
The World board resets to blank every week, at the start of Monday in UTC time (Sunday evening in the US). That's on purpose — every week is a fresh wall. Nothing on the World board is permanent.
Everyone gets 200 free strokes a day on the World board, and 200 a day inside private rooms. They refill every day at midnight UTC (8 PM in New York in summer, 7 PM in winter). Longer lines cost a bit more than short ones.
Erasing one of your own lines gives part of its strokes back.
In the app, open Settings → How to use Drawfitti for a short guide to the brushes, erasers, colors, rooms and chat.
A one-time purchase of $3.99 (no subscription) that unlocks, for good:
The upgrade belongs to your account, so it works on every device you sign in on — app and website.
Sign in with the same Drawfitti account, then open Settings → Restore purchases in the app. Make sure you're signed in to the same Apple ID you bought it with. Still missing? Email us with your account email and roughly when you bought it.
Bought in the app (iPhone/iPad): Apple handles all App Store payments, so refunds are requested from Apple at reportaproblem.apple.com. We can't issue refunds for App Store purchases ourselves.
Bought on the website: email us — see our Refund Policy.
In the app, tap the 🚩 tool, then tap the drawing. On the website, use Report. Chat messages can be reported too. Reports go to a real person and are reviewed within 24 hours. Content that breaks our Terms is removed and the account that posted it is banned.
In the app, choose Block on the report screen or next to their chat message. You won't see their drawings or messages anymore. To unblock, go to Settings → Blocked people.
On the app's sign-in screen, type your email and tap Forgot password. We'll email you a link to set a new one (check spam if it doesn't arrive). The new password works on the website too. If you signed up with Google on the website, just use "Sign in with Google".
Usernames can't be changed once they're set, so pick one you like. If you don't have one yet, open Settings in the app to set it. If your username is offensive or impersonates someone, it will be removed.
In the app: Settings → Delete account. On the website: sign in, tap the ⓘ button at the top, then Delete account.
This permanently deletes your account and profile and can't be undone. If you can't sign in anymore, email us from your account's email address and we'll delete it for you. See our Privacy Policy for exactly what's deleted.