Drawfitti sells one thing: the Upgrade, a one-time purchase of $3.99 (not a subscription). It permanently unlocks 800 strokes per day on the shared board, unlimited private rooms with unlimited strokes inside them, and Turns mode. You can buy it in the iPhone/iPad app (through Apple) or on the website (through Stripe). Bonus strokes from watching a rewarded ad are free, not a purchase, and aren't covered by this page.
Purchases made in the iPhone/iPad app are processed by Apple through the App Store, so refunds for those purchases are requested from Apple, not from Drawfitti. Apple decides those requests under its own policies. To request one, go to reportaproblem.apple.com and sign in with the Apple ID you used. If Apple refunds the purchase, the Upgrade is removed from your Drawfitti account.
New phone or reinstalled the app? You don't need a refund or a second purchase. Sign in to the same Drawfitti account and tap Settings → Restore purchases in the app. See Help & Support if it still doesn't show up.
Because the Upgrade is a digital item that's added to your account instantly and can be used the moment you buy it, website purchases are final and non-refundable, except where a law that applies to you requires otherwise.
This means we generally won't issue a refund because:
We will refund or otherwise fix a website purchase if:
If any of these happened to you, email drawfitticorp@gmail.com with the email on your Drawfitti account and roughly when you bought it, and we'll make it right.
If you dispute a charge directly with your bank or card issuer instead of contacting us first, we reserve the right to suspend the account associated with that purchase while the dispute is resolved, per Terms of Service.
Questions about a specific charge? Email drawfitticorp@gmail.com — include the email on your account and, if you have it, your receipt (the Stripe email for website purchases, or the Apple receipt email for app purchases).